Our Commitment
At Whitesun Kenya, your satisfaction is paramount. We want your online shopping to be worry-free. This policy outlines our straightforward approach to returns and exchanges, respecting Kenyan consumer rights.
If you're not completely satisfied with your purchase, we're here to help. We accept returns on unused items in original condition, with all tags and packaging. Please read this policy before purchasing.
How to Return
- Check Eligibility: Ensure your item meets the conditions below.
- Contact Us (Within 3 Days): Call us at 0745324353 or info@whitesun.ke email within 1 business day after delivery.
- Explain Your Return: Provide your order number and reason for return.
- Visuals (Optional): Share with us the photos or video of THE UNWRAPPING OF the item(s) you wish to return.
- Repack Securely: Use original packaging.
- Return Instructions: Our team will guide you on return shipping.
- Quality Check: We'll inspect the returned item.
- Resolution: We'll process your exchange, replacement, or refund if approved.
Tip: Videoing your unboxing can be helpful for resolution potential issues promptly.
Processing Time
Returns typically take 5-12 business days. Warranty returns may take 7-20 business days for validation.
Return Conditions
- Item must be unused and in original condition.
- Original tags and packaging must be intact.
- Include all accessories and manuals.
- Provide proof of purchase.
- Return request within 1 business days of delivery.
Category Specific Returns
Clothing & Fashion
- Incorrect item delivered
- Damaged or defective item
- Wrong color delivered
Note: No returns on FLASH SALE OR STOCK CLEARANCE items. "Change of mind" returns not accepted.
Electronics, Gadgets, Accessories, Beauty, Gifts
- Physically damaged item during delivery
- Defective item
- Incorrect item delivered
- Incomplete item
- Original packaging intact
Note: Exchange/replacement possible. Refund if unavailable. "Change of mind" returns not accepted.
Important Notes
- No returns on sale/clearance items.
- No software warranty.
- No responsibility for user-caused damage.
- Keep warranty documents for warranty claims.
- No returns on customized products.
- We reserve the right to refuse returns not meeting conditions.
- We cover return shipping for our errors.
Contact Us
For questions, contact Customer Support at 0745324353 or info@whitesun.ke.
Policy subject to change without notice. Please review before purchase.