Shipping Address
Please ensure that you provide a correct and current address for shipping and delivery when placing your order. While we strive to deliver to various locations across Kenya, certain factors may affect delivery to specific addresses.
For reliable delivery, especially for larger items or valuable goods, providing a physical address is recommended. Deliveries to certain security-restricted areas may not be possible. If you have concerns about delivery to your specific location, please contact our customer service team before placing your order.
Delivery Time and Cost
We are proud to offer Next-Day Delivery to all towns outside Nairobi and across all 47 counties in Kenya for most orders placed and confirmed before our daily cut-off time. Orders placed after the cut-off or on weekends/holidays will be processed the next business day.
Upon successful payment and order confirmation, the estimated delivery time and the applicable shipping cost will be clearly displayed on your order confirmation page. You will also receive an order confirmation message outlining the processing time for your order.
Shipping costs are calculated based on various factors and will be presented to you at checkout before you finalize your purchase. These rates may vary depending on your location, the size and weight of your order, and other logistical considerations.
Order processing typically takes 1-3 business days. Once your order has been shipped, you will receive a shipment notification message. This notification will include an estimated delivery timeframe for your package.
Delivery Coverage Across Kenya
Whitesun Group is committed to providing delivery services to all 47 counties in Kenya. Whether you are located in a major city or a more remote area, we strive to ensure your orders reach you efficiently.
While we cover a wide geographical area, please note that actual delivery times can be influenced by factors such as weather conditions, logistical challenges in certain regions, and other external factors that are beyond our direct control. For the most accurate delivery updates, please refer to the estimated delivery timeframe provided in your shipment notification.
Tracking Your Delivery
Upon shipment of your order, you will receive a shipment notification message. This notification may include a tracking number, if available from our delivery partners, to provide updates on your shipment's progress.
Please understand that while we endeavor to provide tracking information where possible, detailed step-by-step tracking may not be available for all deliveries, especially in certain regions where local carriers handle the final delivery stages. We are always working to enhance our delivery services and provide the best possible information to our customers.
Minimum Order Value
Please note that Whitesun Group may have a minimum order value requirement to place an order. If applicable, the specific minimum order threshold will be clearly communicated to you before you submit your order at checkout. Orders for products shipped directly from local warehouses may be exempt from any minimum order value requirements.
Issues Regarding Delivery
If you experience any issues with your delivery, such as your package not being delivered within the estimated timeframe, or if you have concerns about your delivery, please contact our customer service team immediately.
To ensure timely resolution, please report any delivery issues to our customer service within **90 days** of your order date. We will investigate the matter promptly and work towards a satisfactory solution.
Contact Us
For any questions or concerns regarding our shipping policy or your delivery, please do not hesitate to contact our Customer Support team.
Phone: 0745324353 or info@whitesun.ke.
Shipping Policy subject to change without notice. Please review before placing your order.